Customer FAQ

Do I have to create an account to buy on Artfully Walls?

In order to browse and enjoy our site, you do not need to register to Artfully Walls. However, at time of purchase, you will be requested to register to the site.

Why should a create an account on Artfully Walls?

By creating an account on Artfully Walls, you will be able to take advantage of additional features including our cutting edge Try on Wall technology, collecting your favorites throughout the site, and receiving newsletters with information about new and exciting things happening on Artfully Walls.

What type of payment methods do you accept?

Artfully Walls accepts leading credit cards including Visa and Mastercard, as well as Paypal.

What is a CVV Code?

The CVV code or Credit Card Verification Value, is the three digit number printed in the signature space on the back of most credit cards. For American Express, it is the four digit code located on the front of the card.

What is a Canvas?

Our canvas prints use a poly-cotton blend canvas with 1.5” stretcher bars on which the canvas is wrapped on all four sides.

What is Fine Art Paper?

Our fine art paper has a natural white finish with a soft textured surface, similar to traditional watercolor paper. Our paper is 100% cotton with a weight of 320 GSM.

What is Photo Paper?

The paper on which we print photographs is a thick, white, matte paper.

Do prints come with borders?

All of our paper prints come with a minimum border of 1” for easy framing. Canvas prints come ready to hang, and are wrapped around 1.5” stretcher bars, and are finished with a white or black wrap around the edges.

What do I do if the print I ordered has a printing flaw?

If your print has a printing flaw, please contact us at support@artfullywalls.com, so that we can make sure that you are satisfied with your purchase.

When will I receive my order?

All of our prints, regardless of whether or not they are framed, ship within 7-10 business days.

How are Artfully Walls prints shipped?

Unframed prints ship in tubes, and framed prints and canvases in boxes, providing extra protection and safe delivery.

Do you ship internationally?

Artfully Walls currently ships within the United States, and internationally to Canada, UK, Australia and Ireland. In the future we plan on shipping to additional destinations, so please check back.

What is your 20% off Wall Discount?

Customers purchasing an entire wall, as it appears on our site (including all the prints that appear in the specific wall and all the frames that appear on the wall) get to enjoy a discount of 20% off of the retail price of the prints and frames that are included in the wall.

Do I have to be an entire styled wall or can I buy individual prints?

No, you do not have to buy an entire styled wall. The purpose of our styled walls is to inspire you with different looks of what can be done with the prints we sell on Artfully Walls. Consumers can pick and choose whatever prints they want to purchase from a styled wall, and how they would like it framed. However, users who do purchase a styled wall in its entirety as it appears on the site, benefit from a 20% discount on all of the items included in the wall.

Can I return a print?

Our prints are custom printed for each order that is placed, therefore they cannot be returned once purchased. However, if your print is flawed or damaged, please contact us at support@artfullywalls.com and so that we can make sure that you are satisfied with your purchase.

What does the Try on Your Wall button do?

This button launches the flow to use our cutting edge Try on Wall Technology and mobile app, that allows you to quickly and easily see how a certain styled wall that you see on our site, will look on your own wall.

What is the Try on Your Wall mobile app?

With the Artfully Walls Try on Your Wall mobile app, users can quickly and easily see how art will look on their own walls.

How do I see how art included in a certain wall will look on my wall?

To use our Try on Wall mobile app and technology, you need to make sure that you have an account with Artfully Walls. Then you just need to download the Try on Wall app from iTunes, and launch the app on your phone.

What are the sizes of your framed prints?

Below is a table that outlines our frame dimensions for each print size, as well as information about the different moulding widths.

Moulding Width

Black, White, Natural, Red: 0.8"
Silver, Gold, Distressed Cream Double Bead, Gold Crackl Bead: 1.25"

Art Print Size No Matte
Black, White, Natural, Red
With Matte
Black, White, Natural, Red
No Matte
Silver, Gold, Distressed Cream Double Bead,
Gold Crackle Bead
With Matte
Silver, Gold, Distressed Cream Double Bead,
Gold Crackle Bead
8x8 7.6x7.6 13.1x13.1 8.5x8.5 14x14
8x10 7.6x9.6 13.1x15.1 8.5x10.5 14x16
8x11 7.6x10.6 13.1x16.1 8.5x11.5 14x17
8x14 7.6x13.6 13.1x19.1 8.5x13.6 14x20
8x20 7.6x19.6 13.1x25.1 8.5x20.5 14x26
10x12 9.6x11.6 15.1x17.1 10.5x12.5 16x18
10x14 9.6x13.6 15.1x19.1 10.5x14.5 16x20
10x18 9.6x17.6 15.1x23.1 10.5x18.5 16x24
11x14 10.6x13.6 16.1x19.1 11.5x14.5 17x20
14x17 13.6x16.6 19.1x22.1 14.5x17.5 20x23
14x20 13.6x19.6 19.1x25.1 14.5x20.5 20x26
14x26 13.6x25.6 19.1x31.1 14.5x26.5 20x32
16x16 15.6x15.6 21.1x21.1 16.5x16.5 22x22
16x20 13.6x17.6 19.1x23.1 14.5x18.5 20x24
16x40 13.6x37.6 19.1x43.1 14.5x38.5 20x44
18x52 15.6x19.6 21.1x55.1 16.5x50.5 20x56
20x24 17.6x21.6 23.1x27.1 18.5x22.5 24x28
20x28 17.6x25.6 23.1x31.1 18.5x26.5 24x32
20x36 17.6x33.6 23.1x39.1 18.5x34.5 24x40
24x24 21.6x21.6 27.1x27.1 22.5x22.5 28x28
24x29 21.6x26.6 27.1x32.1 22.5x27.5 28x33
28x34 25x.6x31.6 31.1x37.1 26.5x32.5 32x38
28x36 25.6x33.6 31.1x39.1 26.5x34.5 32x40
28x40 25.6x37.6 31.1x43.1 26.5x38.5 32x44
28x52 25.6x49.6 31.1x55.1 26.5x50.5 32x56
34x49 31.6x46.6 37.1x52.1 32.5x47.5 38x53
36x44 33.6x41.6 39.1x47.1 34.5x42.5 40x48
40x52 37.6x49.6 43.1x55.1 38.5x50.5 44x56